Terms of Service

1. Definitions

"OmniTeam" or "we" or "us" means the legal entity that operates this Service, an EU-incorporated company whose registered details appear at /imprint. "Customer" or "you" means the legal entity that agrees to these Terms by creating an Account or paying for the Service. "Service" means the team-chat product offered at the domain omniteam.eu and its subdomains. "Customer Data" means data submitted by Customer or its authorized users into the Service in the course of using it. "Workspace" means a Customer-controlled instance of the Service to which the Customer’s users are invited.

2. Acceptance and Account Creation

By creating an Account or accessing the Service, you accept these Terms on behalf of the Customer entity you represent. You confirm you have authority to bind that entity. Account creation requires a valid email address; additional information is required for paid plans (billing details, business address, where applicable a VAT identification number for cross-border EU transactions).

You are responsible for the security of your account credentials and for the actions taken in your Account. We provide passkey-based authentication as the default and recommend it; multi-factor authentication is required for administrative actions on paid Workspaces.

3. Subscription Tiers and Fees

The Service is offered in Free, Team, and Enterprise tiers. Tier features and prices are published at /pricing and form part of these Terms by reference. Fees are billed in EUR by Mollie B.V. (Netherlands) or, at our option, an alternative EU-incorporated payment processor.

Subscriptions auto-renew unless cancelled before the renewal date. Cancellations take effect at the end of the current billing period. We do not pro-rate refunds for partial periods except as described in Section 4 (refund policy) below.

4. Refunds

If you cancel within 14 days of the start of a paid plan, we refund the unused portion of the prepaid amount in full. After the 14-day window we do not pro-rate refunds for partial periods, but you may downgrade or cancel at any time and continue using the Workspace until the end of the paid period.

5. Customer Data and Ownership

As between Customer and OmniTeam, all Customer Data is owned by Customer. Customer grants OmniTeam a limited, non-exclusive licence to process Customer Data solely as necessary to provide the Service in accordance with these Terms and the Data Processing Agreement (available at /trust/dpa and incorporated by reference).

Customer is responsible for the lawfulness of Customer Data, including its collection, use, and onward transfer to other Workspace members. Customer represents that it has obtained all necessary consents and rights required to submit Customer Data into the Service.

6. Acceptable Use

The Service may not be used to:

• Transmit content that violates applicable law in any jurisdiction where Customer or Customer’s users are located.
• Send unsolicited communications, malware, or content designed to disrupt other systems.
• Reverse-engineer, scrape, or impose unreasonable load on the Service beyond documented rate limits.
• Bypass tenant-isolation, security, or access-control mechanisms.
• Resell, sublicense, or otherwise exploit the Service for the benefit of unauthorized third parties.

7. Intellectual Property

The Service, including its software, design, and documentation (excluding Customer Data), is the intellectual property of OmniTeam and its licensors. These Terms grant Customer a limited, non-exclusive, non-transferable right to access and use the Service for the duration of an active subscription (or, in the case of the Free tier, an active Workspace).

8. Warranties and Disclaimer

OmniTeam warrants that the Service will perform materially in accordance with documentation published at /product and the security practices documented at /security. Except as expressly set out in these Terms, the Service is provided "as is" without other warranties to the maximum extent permitted by applicable law.

9. Limitation of Liability

To the extent permitted by applicable law, OmniTeam's aggregate liability arising out of or related to these Terms is capped at the amount Customer paid us in the twelve (12) months preceding the event giving rise to the claim. OmniTeam is not liable for indirect, consequential, incidental, or punitive damages, including lost revenue, lost data (subject to our backup commitments in the DPA), or business interruption.

Nothing in these Terms limits liability that cannot be limited under applicable mandatory law, including liability for fraud, gross negligence, or wilful misconduct.

10. Indemnification

Customer agrees to indemnify, defend, and hold harmless OmniTeam against third-party claims arising from Customer’s breach of these Terms, misuse of the Service, or unlawful Customer Data, except to the extent such claim arises from OmniTeam's breach of these Terms or applicable law.

11. Termination

Either party may terminate these Terms at any time by ceasing use of the Service (Customer) or providing written notice (us). Material breach triggers termination after a 30-day cure period, except for breaches of Section 6 (Acceptable Use) or applicable law, where termination may be immediate. Upon termination Customer may export Customer Data within 30 days; thereafter Customer Data may be deleted in accordance with the retention schedule in the DPA.

12. Changes to These Terms

We may update these Terms from time to time. Material changes (those that materially adversely affect Customer’s rights or obligations) require 30 days advance written notice to the email address on the Account. If you do not agree to a material change, you may terminate at no penalty within that 30-day window.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the EU member state in which OmniTeam is incorporated, without regard to conflict-of-laws rules. Disputes are subject to the exclusive jurisdiction of the courts of that state, except that consumers benefit from any mandatory local-law protection that cannot be waived by contract.

For B2B disputes, parties shall attempt good-faith resolution by email correspondence for 30 days before initiating proceedings.

14. Entire Agreement

These Terms, together with the Data Processing Agreement, the Privacy Notice, and the EU Pledge (each incorporated by reference), constitute the entire agreement between the parties regarding the Service and supersede prior arrangements.